Quick facts
Location: Finland
Salary: €3,500–€4,000 per month + performance-based bonus
Please submit your application by February 1, 2026.
About us
CHAOS is a fast-growing AI startup turning complex location data into clear, actionable intelligence for businesses and real estate leaders. We’re at a rare stage where ambition, momentum, and opportunity meet—early enough for you to shape how things are built, and real enough for your work to have immediate impact. If you want to grow fast, take ownership, and help create technology that genuinely improves how real estate industry is reinvented , CHAOS is the place for you.
Role Purpose
As a Customer Success Manager, you are the primary owner of our customer relationships and the guardian of long-term customer value.
You work closely with Business Developers, Real Estate Investors, Property Developers, Directors, and C-level decision-makers, helping them turn CHAOS’ data platform into real business impact. You are the human face of CHAOS for our customers—trusted, proactive, and deeply invested in their success.
This is a hands-on, end-to-end role covering the full customer lifecycle: from onboarding and adoption to renewals and expansion. You will work in close collaboration with the Chief Commercial Officer and commercial team, while also acting as a vital feedback loop into Product and Growth.
We’re looking for a tech-savvy, relationship-driven expert who thrives on ownership, variety, and building structure in a scaling SaaS environment.
Key responsibilities
Account Ownership & Relationships
Own a portfolio of customer accounts end-to-end
Build trusted, long-term relationships with key stakeholders
Act as the primary point of contact in all day-to-day interactions
Deeply understand each customer’s goals, context, and decision-making logic
Ensure the CHAOS customer experience is human, differentiated, and value-driven
Onboarding, Adoption & Engagement
Lead customer onboarding and ensure a fast path to value
Guide customers in applying the platform to real use cases
Drive adoption, usage, and engagement across accounts
Monitor usage signals, identify risks early, and take proactive action
Renewals, Upsell & Expansion
Own renewals end-to-end, including preparation, dialogue, and execution
Identify and develop upsell, cross-sell, and expansion opportunities
Own customer success–related pipeline and commercial metrics
Collaborate with the CCO on pricing, deal structuring, and negotiations
Customer Insight & Internal Collaboration
Collect structured customer feedback and insights
Translate customer needs into actionable input for Product and Growth
Work closely across Product, Growth, and Commercial teams
Document customer interactions, risks, and opportunities clearly
Help build scalable Customer Success playbooks and processes
Success Metrics
Net Revenue Retention (NRR) – our north-star metric for Customer Success. In a high-growth phase, your ability to creatively increase customer value, unlock expansion, and build lasting relationships will have a direct and strategic impact on CHAOS’ growth.
Churn rate
Customer Lifetime Value (CLV)
Customer satisfaction (CSAT & qualitative feedback)
Adoption and engagement metrics
Skills & Requirements
Experience working directly with customers in SaaS, data platforms, or analytics
Comfortable owning accounts and being customer-facing
Strong communication skills in English and Finnish. Swedish is a plus.
Real estate, property, or location intelligence experience is a strong plus
Structured, proactive, and self-driven
Curious, growth-oriented, and motivated to build Customer Success at scale
Why join CHAOS
You’ll join CHAOS at a pivotal growth stage, with real influence over how the platform is built, experienced, and scaled globally.
Horizontal organization
Hybrid work with a beautiful Helsinki office
Strong focus on work–life balance
International, diverse team
Occupational healthcare
Daily snacks, team breakfasts, and real human connection